Shipping and FAQs

Shipping Information and FAQ's

When will my order ship? 

Using normal methods of shipping, your order will ship from our Florida fulfillment center within 0-1 business days. If you placed your order on a weekend our outside US Eastern time business hours, your order will go out the next business day. We prioritize Expedited orders.

International Orders

We now offer an inexpensive method of shipping using new DHL methods. These shipping categories are called "DHL Standard" and "DHL Saver". These make use of your local country's postal service to make the final delivery. This can sometimes be very slow and if you wish to avoid your local postal service, please use "DHL Express". While more expensive, this method is fast and very reliable.

Taxes and Duty on International Orders

Some countries impose extra taxes on imported goods. While some companies will falsely declare lower values or declare them as "gifts", we do not. There is no way for us to pre-pay these for you out of pocket nor can we estimate this amount for the hundreds of countries we can ship to. 

Expedited Orders

We ship expedited orders same day if they are completed by 12:00 Noon US Eastern time. We offer the following expedited order methods: DHL Express (International), FedEx 2 Day, and FedEx Overnight. If we have time, we will try to get out our normal orders before then.


What is a business day?

Monday through Friday. Any orders placed outside this time or on weekends will ship the next business day (assuming its not a holiday). Our sales and product support are also available during Monday through Friday, with the exception of holidays.

Holiday Shipping

Shipping inside and out of the United States during the holidays (November-December) is the highest shipping volume period of the year. A record number of packages will be shipped in 2017. This is further complicated by the fact that our products are on backorder, so this will only apply to HamShield. Our fulfillment center has provided us the following guidelines if you wish to receive your package before the Christmas holiday. Remember, these are guidelines and not guarantees. 

Domestic Cutoff (Christmas):

DHL: December 16

FedEx Express Saver: December 19 

FedEx 2 Day: December 20

FedEx Overnight: December 21

International Cut Off (Holidays)

International Cutoff (Christmas):

DHL Saver and Standard: No commitment, varies on country

DHL Express: December 15

2017 Holidays:

Our Florida fulfillment center and Seattle, Washington headquarters have the following holidays in 2017. Any orders placed on this day will usually be shipped the next business day:

Monday, January 2 New Year’s Day (observed)

Monday, February 20 Washington’s Birthday

Monday, May 29 Memorial Day

Tuesday, July 4 Independence Day

Monday, September 4 Labor Day

Thursday, November 23 Thanksgiving Day

Friday, December 24 Christmas Eve

Monday, December 25 Christmas Day 

I have an order, shipping or support question!

Email us at and we will get back to you as soon as we can.