Shipping and FAQs
Shipping Information and FAQ's
When will my order ship?
Using normal methods of shipping, your order will ship from our Florida fulfillment center within 0-1 business days. If you placed your order on a weekend our outside US Eastern time business hours, your order will go out the next business day. We prioritize Expedited orders.
We now offer an inexpensive method of shipping using new DHL methods. These shipping categories are called "DHL Standard" and "DHL Saver". These make use of your local country's postal service to make the final delivery. This can sometimes be very slow and if you wish to avoid your local postal service, please use "DHL Express". While more expensive, this method is fast and very reliable.
Taxes and Duty on International Orders
Some countries impose extra taxes on imported goods. While some companies will falsely declare lower values or declare them as "gifts", we do not. There is no way for us to pre-pay these for you out of pocket nor can we estimate this amount for the hundreds of countries we can ship to.
We ship expedited orders same day if they are completed by 12:00 Noon US Eastern time. We offer the following expedited order methods: DHL Express (International), FedEx 2 Day, and FedEx Overnight. If we have time, we will try to get out our normal orders before then.
What is a business day?
Monday through Friday. Any orders placed outside this time or on weekends will ship the next business day (assuming its not a holiday). Our sales and product support are also available during Monday through Friday, with the exception of holidays.
Shipping inside and out of the United States during the holidays (November-December) is the highest shipping volume period of the year. A record number of packages will be shipped in 2017. This is further complicated by the fact that our products are on backorder, so this will only apply to HamShield. Our fulfillment center has provided us the following guidelines if you wish to receive your package before the Christmas holiday. Remember, these are guidelines and not guarantees.
Domestic Cutoff (Christmas):
DHL: December 16
FedEx Express Saver: December 19
FedEx 2 Day: December 20
FedEx Overnight: December 21
International Cut Off (Holidays)
International Cutoff (Christmas):
DHL Saver and Standard: No commitment, varies on country
DHL Express: December 15
Our Florida fulfillment center and Seattle, Washington headquarters have the following holidays in 2017. Any orders placed on this day will usually be shipped the next business day:
Monday, January 2 New Year’s Day (observed)
Monday, February 20 Washington’s Birthday
Monday, May 29 Memorial Day
Tuesday, July 4 Independence Day
Monday, September 4 Labor Day
Thursday, November 23 Thanksgiving Day
Friday, December 24 Christmas Eve
Monday, December 25 Christmas Day
I have an order, shipping or support question!
Email us at firstname.lastname@example.org and we will get back to you as soon as we can.